Returns & Exchanges

At itel Nigeria, we strive to ensure your mobile and electronic experience is seamless, offering a 7-day window for returns on items that are defective or do not match your order specifications. All returned products must be in their original packaging with all accessories and proof of purchase included.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team or visit an authorized Carlcare service center within 7 days of receiving your device to log your return request.

• 2.
  Quality Evaluation

  Our technical experts will inspect the device to verify the reported fault and ensure it meets our return eligibility criteria, including the presence of original seals.

• 3.
  Approval Notification

  Once the inspection is complete, you will receive an official notification via email or SMS regarding the status of your exchange or refund approval.

• 4.
  Resolution Delivery

  Approved returns will be processed within 5-7 business days, resulting in a brand new replacement device or a full refund to your original payment method.